Scaling a global cloud communications platform requires speed, reliability, and cost efficiency.
A fast-growing cloud communications provider partnered with Truelogic to expand engineering capacity, accelerate feature releases, and optimize operational costs through high-performing LATAM nearshore teams.
The result: faster release cycles, rapid onboarding, and significant cost savings, without compromising product quality or collaboration.
Client Overview
Industry: Telecommunications / Cloud Communications (SaaS)
Services Delivered: LATAM Nearshore Staff Augmentation, Cloud-Native Development, VoIP & CRM Integrations
The client operates a global cloud communications platform supporting international business communications. As expansion accelerated, the organization required scalable engineering support to:
- Deliver new features faster
- Maintain high code quality
- Integrate seamlessly with internal teams
- Optimize operational costs
- Sustain global growth momentum
As the organization expanded across multiple clinical sites, manual specimen tracking and disconnected workflows increased operational risk and slowed critical processes. Limited visibility across teams made it difficult to ensure accuracy, traceability, and compliance at scale. The client needed a modern platform to reduce human error and streamline healthcare operations.
Truelogic built an AI-ready specimen tracking platform integrated with the client’s EMR ecosystem. By centralizing specimen data, automating key workflows, and enabling real-time visibility, we improved operational efficiency while strengthening compliance and creating a scalable foundation for future healthcare innovation.
The new platform streamlined clinical operations and improved traceability while reducing risk across multiple locations. With 45+ clinics onboarded, 80+ operational staff supported, and 1K+ specimens tracked, the organization gained the scalability and visibility needed to operate more efficiently and reliably, and prepare for future AI-driven healthcare growth.
The Challenge:
Scaling Telecom Infrastructure
Without Compromising Speed
As the company expanded globally, engineering demands increased significantly.
Key Strategic Priorities:
- Accelerate feature delivery in competitive telecom markets
- Expand global communications infrastructure
- Maintain seamless collaboration with internal product teams
- Reduce development costs without sacrificing quality
The organization needed a nearshore telecom engineering partner capable of providing:
- Real-time collaboration in U.S. time zones
- VoIP and contact center expertise
- CRM integration capabilities (Salesforce, HubSpot, Zendesk)
- Agile scalability
- Cost optimization
The Solution:
Strategic LATAM Nearshore
Engineering Model
Truelogic delivered a flexible LATAM nearshore engagement model aligned with the client’s growth roadmap.
Key Capabilities Delivered:
- Cloud-native SaaS development
- Agile team structures with rapid ramp-up
- Telecom & VoIP engineering expertise
- CRM integrations (Salesforce, HubSpot, Zendesk)
- U.S. time-zone alignment
- Cultural compatibility for seamless collaboration
Operational Advantages:
- Rapid onboarding: 10–15 days per role
- 21+ years of telecom and SaaS expertise
- Scalable agile squads and individual contributors
- 20–50% cost savings compared to U.S.-based teams
Measurable Results
30%
Reduction in Release Cycles
10–15 Days
Rapid Role Onboarding
20–50%
Cost Savings vs. U.S. Teams
Business Impact:
- Accelerated feature delivery across global markets
- Increased engineering velocity
- Sustained high product quality
- 95% client satisfaction rates
- Average partnership duration of 4+ years
- Scalable engineering capacity aligned with global growth
The partnership strengthened the company’s ability to innovate rapidly while maintaining operational efficiency and competitive positioning in the cloud communications market.
Why Cloud & Telecom Companies
Choose Truelogic
Cloud communications and telecom SaaS companies must balance:
- Speed of feature delivery
- Infrastructure scalability
- Integration complexity
- Cost efficiency
- Global collaboration
Truelogic supports telecom and SaaS leaders with:
- LATAM nearshore engineering teams
- Cloud-native SaaS expertise
- VoIP & contact center development
- CRM integration services
- Agile squad scalability
- Cost-optimized software delivery
Scale faster with cloud-native engineering teams, seamless integrations, and cost-efficient nearshore expertise aligned with your U.S. operations.